Return Policy

Due to the limited nature of our stock, high-touch customer service, and high-level curation and styling, HAVEN merchandise is only eligible for return or store credit within 7 days. While we understand that you have other shopping options with perhaps less friction, we appreciate you making the conscious decision to shop small and support our local, women owned business whenever you can. If you have a question about sizing, fit, styling, what we're making for dinner, you name it - please do not hesitate to reach out. We're always here for you, and that's the beauty of this whole thing.

In Store Purchases

Full-priced merchandise is eligible for refund, exchange, or store credit within 7 days of purchase. Merchandise must have original tags, be unworn, and accompanied by a receipt. All discounted (sale) items, jewelry, swimsuits, vintage items, undergarments, and apothecary/soaps are final sale.

Store credit is issued via physical or digital gift card and does not expire.

Online Purchases

Full-priced merchandise purchased online is eligible for a 100% refund to your original payment method or a 110% store credit within 7 days of receiving your online purchase. Please email hello@shophavencollective.com within 7 days of receiving your order to be issued an exchange or store credit. All returns that do not meet the 7 day requirement will not be considered for exchange or store credit.

Original shipping costs are non-refundable. In the rare case that an item is defective or damaged upon receipt, shipping costs for delivery and return will always be compensated by HAVEN.

Upon acceptance of the return package, returns or store credit will be processed and issued within 2 business days, at which time you will be notified by email.

To be eligible for a return, your item cannot be discounted (sale) merchandise. It must be unworn, unwashed, with the price tags attached, and in the same condition that you received it. We have the right to deny any returns we feel do not meet these requirements. If your package is not accepted, it will be sent back to you at your expense.

Final Sale Items

All discounted items, jewelry, swimsuits, vintage items and furniture, undergarments, and apothecary/soaps are final sale.

Discount Codes & Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Current offers may not be applied to previous purchases, gift cards, shipping costs, or taxes. Discounts are always applied before shipping, handling, and tax. Some exclusions may apply. All items purchased with a discount code are final sale. 

Lost package?

In the unlikely event that your package is lost in transit, we will do everything we can to assist you. Unfortunately, we cannot control what happens to your packages once they are in the hands of our designated mail carrier (UPS or USPS). Haven is not responsible for any orders that are lost or stolen. For additional security, we recommend adding signature delivery to your order during checkout.

*48 Hour Designer Policy*

For interior designers, we offer an extended 48 hour return policy on furniture to ensure that the piece properly fits in the intended space. For more details, please email us or inquire in one of our locations.

Questions?

If you have any questions or feedback concerning our return policy, please contact us at:

720-535-9714
hello@shophavencollective.com